Independent assistance: We are not the official airline, and we are not affiliated with or endorsed by Air Dolomiti or Lufthansa Group.

Air Dolomiti Check-In Help (USA)

To check in, most travelers use online check-in on the airline's website or app, print or save a mobile boarding pass, and go straight to bag drop or security. If something won't go through, call 1‑855‑661‑2478 for U.S.-based independent help and we will talk you through it.

The quick version

Have your booking reference and the passenger name (spelled exactly as on the passport). Open check-in on the site that issued your ticket. Pick or confirm your seat, then save the boarding pass to your phone or print it. That's the whole thing on a normal day. It's the not-normal days, when a partner airline is involved or a name doesn't match, that people usually call us.

When check-in opens

Online check-in usually opens about a day before departure and closes a short while before the flight leaves. The exact window is in your confirmation email, so it's worth checking that rather than guessing. If you're connecting through a Lufthansa Group or partner flight, the opening time can differ per segment.

Getting your boarding pass

Once you're checked in, you can save a mobile boarding pass or print one. Keep it easy to reach at security and the gate. If you can't load the mobile pass, an airport counter can reprint it, and you can always call us if you're short on time.

If online check-in isn't working

This is the most common reason people reach us before a flight. A few things tend to be behind it:

  • A partner airline actually operates the flight, so check-in lives on their site, not Air Dolomiti's.
  • The passenger name doesn't match the passport exactly.
  • A seat or payment is still pending on the booking.
  • Check-in simply isn't open yet for your flight.
  • The ticket was booked through an agency or partner, so it has to be checked in there.

Work through those first. If it still won't budge, call 1‑855‑661‑2478 and we'll help you find the right place to check in and get your boarding pass in hand.

Choosing a seat while you check in

You can often pick or change your seat during check-in. Some seats are paid, and some are held back until closer to departure, so what you see depends on your fare and the operating airline. For anything beyond a basic seat swap, our seat selection help page goes deeper.

Checking in on a partner or Lufthansa-operated flight

Air Dolomiti is part of the Lufthansa Group, and plenty of U.S. itineraries mix Air Dolomiti with Lufthansa or another partner. When that happens, you may check in once for the whole trip or separately per airline, and your bag rules can change between segments. If your confirmation names a different operating carrier, start there. Our partner and Lufthansa Group booking help covers these mixed trips.

Fast phone assistance for U.S. travelers

If your flight is close and check-in won't cooperate, calling is faster than waiting on email. Reach us at 1‑855‑661‑2478. Have your booking reference, ticket number, passenger name and travel dates ready. For official policies or transactions, confirm final details through the airline's own channel.

Related Air Dolomiti help pages

Frequently asked questions

How do I check in with Air Dolomiti?

Check in online on the airline's site or app, or at the airport counter, with your booking reference and passenger name. If a partner airline or agency issued the ticket, check in where you booked. Stuck? Call 1‑855‑661‑2478 and we'll walk you through it.

Can I check in online for an Air Dolomiti flight?

Usually yes. Online check-in typically opens the day before departure and closes shortly before the flight; your confirmation email shows the exact window. Some partner-operated flights are checked in on the operating carrier's site.

What if my Air Dolomiti check-in is not working?

It's often a partner-operated flight, a name that doesn't match the passport, a pending seat or payment, or check-in not being open yet. Try the operating carrier's site and recheck your details, or call 1‑855‑661‑2478 and we'll help.

Can I select my seat during Air Dolomiti check-in?

Often you can pick or change a seat while checking in, though some seats are paid or held until closer to departure. It depends on your fare and the operating airline.

Is Air Dolomiti the same as Lufthansa?

Air Dolomiti is a regional airline within the Lufthansa Group, so some tickets and connections run through Lufthansa or its partners. We're an independent U.S. support service, not the airline.